📝 Overview
Odoo Helpdesk manages customer support tickets. Email, web form, and live chat channels. SLA tracking, canned responses, and customer satisfaction ratings.
✨ Key Features
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Multi-channel ticket creation (email, web, chat)
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SLA policies with escalation
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Ticket assignment and routing
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Canned responses for common issues
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Customer satisfaction ratings
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Knowledge base integration
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Ticket analytics and dashboards
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Team performance tracking
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Customer portal for ticket status
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Integration with Sales, Timesheets, Field Service
🎯 Benefits
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Respond to customers faster with canned responses
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Track SLA compliance and escalate automatically
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Measure customer satisfaction after each ticket
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Reduce ticket volume with knowledge base
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Full visibility into support team performance
💰 Pricing
Base price:$12.0/month
All-inclusive: implementation, 1st year licence, cloud hosting, online support. Annual renewal at 45%.
🇿🇼 Zimbabwe Extras
- ✅ ZIMRA fiscal compliance
- ✅ iPOS card payments
- ✅ Multi-currency (ZWG/USD)
- ✅ Local Harare support
- ✅ On-site training available